Do you have questions about My Tulus®? Chances are someone else has wondered the same thing. We’ve gathered the questions we’re asked most often to help you make an informed decision.
Do you have questions about My Tulus®? Chances are someone else has wondered the same thing. We’ve gathered the questions we’re asked most often to help you make an informed decision.
What if I don't use all of my monthly hours?
My Tulus® is designed to adapt to your changing needs. Any unused hours from a quieter month can be carried forward and used during the following two months when additional support is needed.
What if we exceed the agreed monthly hours?
If you have unused hours from previous months, they will be used first to cover the additional work. If it becomes clear that your agreed monthly hours will still be exceeded—especially on a recurring basis—we’ll discuss the situation with you and agree on the best solution.
The agreed monthly My Tulus® hours are billed at the standard My Tulus® rate, while any additional hours are invoiced at the supplementary hourly rate specified in your agreement. If your needs grow, your My Tulus® package can be expanded at any time.
How are additional hours billed?
The agreed My Tulus® hours are invoiced at the end of each month in accordance with your agreement. Any additional hours are billed at the supplementary hourly rate specified in your My Tulus® contract, which is still lower than Tulus’ standard hourly rate.
What kind of report will I receive at the end of each month?
Every monthly invoice includes a comprehensive report detailing the work completed and the hours spent on each task. The level of reporting is agreed individually with each client, as some organisations require more detailed reporting than others.
How do clients typically use the monthly report?
The report provides a detailed breakdown of the time spent on different communications and marketing activities, together with the associated costs. Clients typically use it to monitor and manage communications, support planning and budgeting, develop services and processes, and evaluate the effectiveness of their communications and marketing efforts.
Am I locked into the service? Is it difficult to cancel once I sign up?
At the start of our collaboration, we agree on a service term, typically six or twelve months. However, the contract duration can be tailored to suit each client’s individual needs. We only invoice for the work actually completed, making My Tulus® a flexible, low-risk service.
How is the monthly My Tulus® work planned?
We plan the work together with you based on your business needs, communications priorities, and the services included in your agreement. The plan is highly flexible and adapts as your priorities evolve. With some clients, we also hold a short My Tulus® planning meeting at the beginning of each month to review upcoming activities and priorities.
Where does my Tulus team work?
Your My Tulus® team can work either at your premises or from one of Tulus’ offices in Tampere, Helsinki, or Lahti, depending on what has been agreed.
Can I request a specific Tulus expert if I've worked with them before?
Absolutely! We want you to work with people you know and trust. While you’ll have a dedicated contact person, you’ll also have access to the full expertise of Tulus. Your designated expert works closely with our entire team to ensure you always have the right skills available when you need them.
More questions? We are happy to answer them.
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